:root{--canvas: #f3f4ef;--surface: #ffffff;--surface-2: #f6f7f3;--border: #e7e9e2;--border-strong: #d9dcd3;--text: #1c2128;--text-2: #5a6270;--muted: #6b7280;--faint: #9aa3af;--green: #5b965d;--green-strong: #47784a;--green-dark: #437045;--green-light: #e8f2e8;--green-mid: #c5ddc6;--red: #b94040;--red-soft: #ffeaea;--amber-soft: #fdf3d7;--amber-text: #8a6410;--blue-soft: #e3edf9;--blue-text: #23538f;--purple-soft: #f0e6f7;--purple-text: #6d3f8c;--r-lg: 18px;--r-md: 12px;--pill: 999px;--shadow-sm: 0 1px 3px rgba(25, 30, 22, .05);--shadow-md: 0 10px 30px rgba(25, 30, 22, .1)}*{box-sizing:border-box}body{margin:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Arial,sans-serif;background:var(--canvas);color:var(--text);font-size:14px;line-height:1.5}h1{font-size:26px;font-weight:700;letter-spacing:-.5px;margin:0}h2{font-size:17px;font-weight:650;letter-spacing:-.2px;margin:28px 0 14px}h3{font-size:13px;font-weight:600;margin:0 0 12px}a{color:var(--green-dark)}::selection{background:var(--green-mid)}.muted{color:var(--muted)}.small{font-size:12px}.nowrap{white-space:nowrap}.page-loading{padding:48px;text-align:center;color:var(--muted)}*{scrollbar-width:thin;scrollbar-color:var(--green-mid) transparent}*::-webkit-scrollbar{width:6px;height:6px}*::-webkit-scrollbar-thumb{background:var(--green-mid);border-radius:3px}*::-webkit-scrollbar-thumb:hover{background:var(--green)}.topbar{display:flex;align-items:center;gap:22px;flex-wrap:wrap;padding:12px 28px;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:10}.brand{font-weight:700;font-size:15px;letter-spacing:-.2px;white-space:nowrap;display:inline-flex;align-items:center;gap:7px;color:var(--text);text-decoration:none}.brand-icon{color:var(--green);flex-shrink:0}.topnav{display:flex;gap:6px;flex-wrap:wrap}.topnav a{display:inline-flex;align-items:center;gap:7px;padding:8px 16px;border-radius:var(--pill);text-decoration:none;color:var(--text-2);font-weight:500;font-size:13.5px;transition:color .12s}.topnav a:hover{background:#1c21280d;color:var(--text)}.topnav a.active{background:var(--text);color:#fff;font-weight:600}.topbar-user{margin-left:auto;display:flex;align-items:center;gap:10px}.topbar-name{color:var(--muted);font-size:13px}.content{padding:28px 28px 64px}.btn{font:inherit;font-size:13.5px;font-weight:550;display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:8px 16px;border-radius:var(--pill);border:1.5px solid var(--border-strong);background:var(--surface);color:var(--text-2);cursor:pointer;transition:background .15s,border-color .15s,color .15s,transform .1s}.btn:hover{border-color:var(--green);background:var(--green-light);color:var(--green-dark)}.btn:disabled{opacity:.5;cursor:default;transform:none}.btn-primary{background:var(--green-strong);border-color:var(--green-strong);color:#fff;font-weight:600}.btn-primary:hover:not(:disabled){background:#3a6340;border-color:#3a6340;color:#fff;transform:translateY(-1px)}.btn-ghost{border-color:transparent;background:transparent}.btn-ghost:hover{background:var(--surface-2);border-color:transparent;color:var(--text)}.btn-danger-text{color:var(--red)}.btn-danger-text:hover{background:var(--red-soft);color:var(--red)}input,select,textarea{font:inherit;font-size:13.5px;color:var(--text);background:var(--surface);border:1.5px solid var(--border);border-radius:var(--r-md);padding:8px 12px;max-width:100%;transition:border-color .15s,box-shadow .15s}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--green);box-shadow:0 0 0 3px #5b965d1f}.btn:focus-visible{outline:none;box-shadow:0 0 0 3px #5b965d40}input,select{accent-color:var(--green)}input::placeholder,textarea::placeholder{color:var(--faint)}select{-moz-appearance:none;appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%235a6270' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 11px center;padding-right:32px}label{display:flex;flex-direction:column;gap:5px;font-size:12px;font-weight:500;color:var(--text-2)}label>input,label>select,label>textarea{color:var(--text);font-weight:400}.form-error{color:var(--red);font-size:13px}.pw-wrap{position:relative;display:flex}.pw-wrap input{width:100%;padding-right:40px;font-size:13.5px;color:var(--text);font-weight:400}.pw-eye{position:absolute;right:6px;top:50%;transform:translateY(-50%);display:inline-flex;border:none;background:transparent;color:var(--muted);cursor:pointer;padding:6px;border-radius:var(--pill)}.pw-eye:hover{color:var(--text);background:var(--surface-2)}.user-form{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-start}.user-form input,.user-form select{min-width:160px}.user-form .pw-wrap{flex:1;min-width:160px}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.login-card{width:380px;max-width:100%;background:var(--surface);border:1px solid var(--border);border-radius:22px;box-shadow:var(--shadow-md);padding:36px 32px;display:flex;flex-direction:column;gap:16px}.login-card h1{display:flex;align-items:center;justify-content:center;gap:8px;font-size:20px;margin-bottom:8px}.login-card .btn{padding:11px 16px}.page-head{display:flex;align-items:center;gap:16px;flex-wrap:wrap;margin-bottom:22px}.page-head .spacer{flex:1}.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px;align-items:center}.filters select,.filters input{border-radius:var(--pill);padding:8px 16px}.filters select{padding-right:36px}.filters input[type=search]{flex:1;min-width:200px}.table{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);overflow:hidden;box-shadow:var(--shadow-sm)}.table th,.table td{padding:12px 16px;text-align:left}.table thead th{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);border-bottom:1px solid var(--border);background:var(--surface);padding-top:14px;padding-bottom:10px}.table tbody tr{border-bottom:1px solid var(--surface-2);transition:background .08s}.table tbody tr:last-child{border-bottom:none}.table tbody tr:hover{background:#fafbf8}.row-title{font-weight:600;text-decoration:none;color:var(--text)}.row-title:hover{color:var(--green-dark)}.cell-subject{max-width:380px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge{display:inline-block;padding:3px 10px;border-radius:var(--pill);font-size:11.5px;font-weight:600;white-space:nowrap;text-transform:capitalize}.badge.st-new{background:var(--blue-soft);color:var(--blue-text)}.badge.st-open{background:var(--green-light);color:#356635}.badge.st-waiting{background:var(--amber-soft);color:var(--amber-text)}.badge.st-attention{background:var(--red-soft);color:var(--red)}.badge.st-closed{background:#eef0ec;color:var(--text-2)}.badge.mp-amazon{background:var(--amber-soft);color:var(--amber-text)}.badge.mp-shopify{background:var(--green-light);color:#356635}.badge.mp-etsy{background:var(--red-soft);color:var(--red)}.badge.mp-walmart{background:var(--blue-soft);color:var(--blue-text)}.badge.mp-tiktok{background:var(--purple-soft);color:var(--purple-text)}.badge.mp-homedepot{background:#ffe9d9;color:#9a4c12}.badge.mp-other{background:#eef0ec;color:var(--text-2)}.case-head{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:20px 24px;margin-bottom:20px}.case-head h1{font-size:20px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}.case-head .subject{color:var(--text-2);margin:6px 0 0}.case-controls{display:flex;gap:18px;margin-top:16px;flex-wrap:wrap}.case-controls label{flex-direction:row;align-items:center;gap:8px}.msg{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);padding:14px 18px;margin-bottom:12px;box-shadow:var(--shadow-sm)}.msg-out{background:var(--green-light);border-color:var(--green-mid)}.msg-head{display:flex;justify-content:space-between;gap:10px;font-size:13px;flex-wrap:wrap}.msg-subj{font-size:12px;color:var(--muted);margin:2px 0 8px}.msg-body{white-space:pre-wrap;font-family:inherit;font-size:13.5px;margin:0;max-height:420px;overflow-y:auto}.event{font-size:13px;padding:5px 0}.note-form{display:flex;gap:10px;margin-top:12px;align-items:flex-start}.note-form textarea{flex:1}.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:18px}.tile{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:22px 22px 18px;text-decoration:none;color:var(--text);display:flex;flex-direction:column;gap:2px;transition:transform .12s,box-shadow .12s,border-color .12s}a.tile:hover{transform:translateY(-2px);box-shadow:var(--shadow-md);border-color:var(--green-mid)}.tile-value{font-size:38px;font-weight:500;letter-spacing:-1.5px;line-height:1.1;font-variant-numeric:tabular-nums}.tile-label{color:var(--muted);font-size:13px;font-weight:500}.tile-alert .tile-value{color:var(--red)}.chart-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:20px 22px;margin-bottom:18px}.cols-2{display:grid;grid-template-columns:repeat(auto-fit,minmax(340px,1fr));gap:18px}.colbars{display:flex;align-items:flex-end;gap:2px;height:120px}.colbar{flex:1;min-width:3px;background:var(--green);border-radius:4px 4px 0 0;transition:background .1s}.colbar[data-zero]{background:var(--surface-2)}.colbar:hover{background:var(--green-dark)}.colbars-axis{display:flex;justify-content:space-between;color:var(--muted);font-size:11px;margin-top:6px;font-variant-numeric:tabular-nums}.hbars{display:flex;flex-direction:column;gap:9px}.hbar{display:grid;grid-template-columns:150px minmax(0,1fr) 34px auto;align-items:center;gap:10px}.hbar-label{font-size:12.5px;color:var(--text-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hbar-track{background:var(--surface-2);border-radius:var(--pill);height:14px;overflow:hidden}.hbar-fill{display:block;height:100%;background:var(--green);border-radius:var(--pill);min-width:3px}.hbar-value{font-size:12.5px;font-weight:600;text-align:right;font-variant-numeric:tabular-nums}.delta{display:inline-flex;align-items:center;gap:3px;font-size:11.5px;font-weight:600}.delta-up{color:var(--red)}.delta-down{color:var(--green-dark)}.dd{position:relative;display:inline-flex}.dd-btn{font:inherit;display:inline-flex;align-items:center;gap:8px;border:none;background:transparent;cursor:pointer;transition:background .12s,color .12s,border-color .15s,box-shadow .15s}.dd-btn:disabled{opacity:.5;cursor:default}.dd-label{display:inline-flex;align-items:center;gap:6px;min-width:0}.dd-chev{flex-shrink:0;color:var(--muted);transition:transform .15s}.dd-chev-open{transform:rotate(180deg)}.dd-pill .dd-btn{font-size:13.5px;padding:8px 16px;border:1.5px solid var(--border);border-radius:var(--pill);background:var(--surface);color:var(--text)}.dd-pill .dd-btn:hover:not(:disabled){border-color:var(--green)}.dd-pill .dd-btn:focus-visible{outline:none;border-color:var(--green);box-shadow:0 0 0 3px #5b965d1f}.dd-field{width:100%;min-width:160px}.dd-field .dd-btn{width:100%;justify-content:space-between;font-size:13.5px;padding:8px 12px;border:1.5px solid var(--border);border-radius:var(--r-md);background:var(--surface);color:var(--text)}.dd-field .dd-btn:hover:not(:disabled){border-color:var(--green)}.dd-field .dd-btn:focus-visible{outline:none;border-color:var(--green);box-shadow:0 0 0 3px #5b965d1f}.dd-menu{position:absolute;top:calc(100% + 8px);left:0;min-width:max(100%,190px);max-height:320px;overflow-y:auto;background:var(--surface);border:1.5px solid var(--border);border-radius:var(--r-md);box-shadow:var(--shadow-md);padding:5px;z-index:20;animation:dd-in .13s ease}.dd-menu-up{top:auto;bottom:calc(100% + 8px)}@keyframes dd-in{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}.dd-item{font:inherit;font-size:13px;width:100%;display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 11px;border:none;border-radius:8px;background:transparent;color:var(--text);cursor:pointer;text-align:left;white-space:nowrap}.dd-item:hover{background:var(--green-light)}.dd-item-active{color:var(--green-dark);font-weight:600}.dd-item-text{display:flex;flex-direction:column;gap:1px;min-width:0}.dd-hint{font-style:normal;font-weight:400;font-size:11.5px;color:var(--muted)}.dd-search-wrap{position:sticky;top:-5px;z-index:1;background:var(--surface);padding:2px 1px 6px}.dd-search{width:100%;font:inherit;font-size:13px;padding:7px 10px;border:1.5px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);outline:none;min-width:0}.dd-search:focus{border-color:var(--green);box-shadow:0 0 0 3px #5b965d1f}.dd-item-hi{background:var(--green-light)}.dd-empty{padding:8px 11px;font-size:13px;color:var(--muted)}.cases-shell{display:grid;grid-template-columns:230px minmax(0,1fr);gap:22px;align-items:start}.channels{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:16px 10px;position:sticky;top:76px}.channels-title{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:0 0 10px 10px}.channel{font:inherit;font-size:13.5px;font-weight:500;width:100%;display:flex;align-items:center;gap:8px;padding:8px 12px;border:none;border-radius:var(--pill);background:transparent;color:var(--text-2);cursor:pointer;text-transform:capitalize;transition:background .12s,color .12s}.channel:hover{background:#1c21280d;color:var(--text)}.channel-active{background:var(--text);color:#fff;font-weight:600}.channel-active:hover{background:var(--text);color:#fff}.channel-count{margin-left:auto;font-size:11.5px;font-weight:600;padding:1px 8px;border-radius:var(--pill);background:var(--surface-2);color:var(--text-2)}.channel-active .channel-count{background:#ffffff2e;color:#fff}.channel-count.channel-count-new{background:var(--green);color:#fff}.channel-count.channel-count-attn{background:var(--red);color:#fff}.tracking-hint{margin:0 0 12px;max-width:760px}.table-scroll{overflow-x:auto}.tracking-table tr.tracking-new{background:var(--green-light)}.tracking-table td{vertical-align:middle}.back-link{margin:0 0 12px}.back-link a{display:inline-flex;align-items:center;gap:5px;text-decoration:none}.case-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:22px;align-items:start}@media(max-width:1100px){.case-grid,.cases-shell{grid-template-columns:minmax(0,1fr)}.channels{position:static}}@media(max-width:1100px){.shell-case .channels{display:none}.case-grid{gap:0}.case-center{display:contents}.case-head{order:-2}.order-panel{order:-1;margin-bottom:16px}}.case-head-row{display:flex;align-items:center;gap:14px}.case-head-who{flex:1;min-width:0}.case-head-who h1{font-size:19px}.avatar{width:42px;height:42px;border-radius:50%;background:var(--green-light);color:var(--green-dark);display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;flex-shrink:0}.bubble{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--r-lg);padding:14px 18px 10px;margin-bottom:12px;max-width:720px}.bubble-out{background:var(--green-light);border-color:var(--green-mid);margin-left:auto}.bubble-body{white-space:pre-wrap;font-size:13.5px;max-height:420px;overflow-y:auto}.mail-frame{width:100%;border:0;display:block;background:#fff;border-radius:10px}.mail-images-bar{display:flex;align-items:center;gap:10px;margin-bottom:8px}.bubble-view-toggle{background:none;border:none;padding:0;font:inherit;color:var(--green-dark);cursor:pointer}.bubble-view-toggle:hover{text-decoration:underline}.bubble-meta{margin-top:8px}.composer-row{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:14px;margin-top:20px;align-items:stretch}@media(max-width:900px){.composer-row{grid-template-columns:1fr}}.composer{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:14px 16px;display:flex;flex-direction:column;gap:10px}.composer textarea{border:none;padding:2px;resize:vertical;box-shadow:none;background:transparent}.composer textarea:focus{box-shadow:none}.composer-foot{display:flex;align-items:flex-end;justify-content:space-between;gap:12px}.composer-foot .muted{max-width:55%}@media(max-width:700px){.composer-foot{flex-wrap:wrap}.composer-foot .muted{max-width:100%;flex-basis:100%}.composer-actions{margin-left:auto}}.ai-panel{background:var(--green-light);border:1px solid var(--green-mid);border-radius:var(--r-lg);padding:14px 16px}.ai-panel h3{display:flex;align-items:center;gap:6px;margin-bottom:10px}.ai-chips{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:10px}.ai-chips .btn{font-size:12.5px;padding:6px 12px}.ai-panel p{margin:0}.ai-draft{background:var(--surface);border:1px solid var(--green-mid);border-radius:var(--r-md, 8px);padding:10px 12px;margin-bottom:10px}.ai-draft-text{white-space:pre-wrap;font-size:13.5px;line-height:1.45;max-height:220px;overflow-y:auto;margin:6px 0 8px}.ai-draft-actions{display:flex;align-items:center;gap:8px}.agent-card-body{display:flex;flex-direction:column;gap:10px}.agent-key-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.agent-key-row input{flex:1;min-width:220px;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12.5px}.agent-key-row .btn{white-space:nowrap}.agent-instructions-label{display:flex;flex-direction:column;gap:6px;font-size:13px}.agent-instructions-label textarea{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12px;line-height:1.4;background:var(--surface-2)}.agent-card-body>.btn{align-self:flex-start}.order-panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:18px 20px;position:sticky;top:76px;display:flex;flex-direction:column;gap:14px}@media(max-width:1100px){.order-panel{position:static}}.panel-title{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:0}.panel-field{display:flex;flex-direction:column;gap:4px;align-items:flex-start}.panel-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--faint);font-weight:600}.order-id{display:inline-flex;align-items:center;gap:4px}.order-id code{font-size:12.5px;background:var(--surface-2);padding:2px 8px;border-radius:6px}.panel-placeholder{border:1.5px dashed var(--border-strong);border-radius:var(--r-md);padding:12px}.copy-btn{display:inline-flex;border:none;background:transparent;color:var(--muted);cursor:pointer;padding:4px;border-radius:6px}.copy-btn:hover{color:var(--text);background:var(--surface-2)}.buyer-email{overflow-wrap:anywhere}.bubble-atts{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.att-thumb{max-height:140px;max-width:210px;border-radius:10px;border:1px solid var(--border);cursor:zoom-in;object-fit:cover}.att-chip{display:inline-flex;align-items:center;gap:6px;font:inherit;font-size:12.5px;padding:5px 12px;border:1.5px solid var(--border);border-radius:var(--pill);background:var(--surface);color:var(--text-2);cursor:pointer}.att-chip:hover{border-color:var(--green);color:var(--green-dark)}.composer-files{display:flex;flex-wrap:wrap;gap:8px}.composer-actions{display:flex;align-items:center;gap:6px}.mic-on{color:var(--red);background:var(--red-soft);animation:mic-pulse 1.2s infinite}@keyframes mic-pulse{50%{background:#ffd9d9}}.composer textarea{flex:1;min-height:90px}.lightbox{position:fixed;top:0;right:0;bottom:0;left:0;background:#141812d1;z-index:100;display:flex;align-items:center;justify-content:center}.lightbox-body{display:flex;flex-direction:column;align-items:center;gap:10px;max-width:90vw}.lightbox-body img{max-width:90vw;max-height:82vh;border-radius:12px;box-shadow:0 20px 60px #00000080}.lightbox-caption{color:#fff;font-size:13px}.lightbox-caption .muted{color:#fff9}.lightbox-loading{color:#ffffffb3}.lightbox-close{position:absolute;top:18px;right:22px;border:none;background:transparent;color:#fff;cursor:pointer;padding:8px;border-radius:var(--pill)}.lightbox-close:hover{background:#ffffff26}.lightbox-nav{position:absolute;top:50%;transform:translateY(-50%);border:none;background:#ffffff1f;color:#fff;font-size:34px;line-height:1;width:52px;height:52px;border-radius:50%;cursor:pointer}.lightbox-nav:hover{background:#ffffff40}.lightbox-prev{left:24px}.lightbox-next{right:24px}.gallery-grid{display:flex;flex-wrap:wrap;gap:8px}.gallery-thumb{width:74px;height:74px;object-fit:cover;border-radius:10px;border:1px solid var(--border);cursor:zoom-in}.att-loading{background:var(--surface-2);display:inline-block}.settings-page{max-width:980px}.sub-card{margin-top:16px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:18px;display:flex;flex-direction:column;gap:12px}.sub-card h3{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap;margin-bottom:0}.card-toggle{font:inherit;display:flex;align-items:center;justify-content:space-between;gap:8px;width:100%;border:none;background:transparent;padding:0;cursor:pointer;text-align:left}.card-toggle h3{margin:0}.card-chev{color:var(--muted);flex-shrink:0;transition:transform .15s}.card-chev-open{transform:rotate(180deg)}.card-collapsed{gap:0}.sub-hint{font-style:normal;font-weight:400;font-size:11.5px;color:var(--faint)}.table-compact th,.table-compact td{padding:7px 12px;font-size:13px}.btn-sm{padding:4px 10px;font-size:12.5px}.channel-name{font:inherit;font-weight:inherit;border:none;background:transparent;color:inherit;cursor:pointer;padding:0;text-transform:capitalize;flex:1;text-align:left}.channel-chev{display:inline-flex;border:none;background:transparent;color:inherit;cursor:pointer;padding:2px;border-radius:50%;opacity:.7}.channel-chev:hover{opacity:1}.channel-sub{margin:2px 0 4px 14px;display:flex;flex-direction:column;gap:1px}.channel-status{font-size:12.5px;padding:5px 12px}.channels-sep{border-top:1px solid var(--border);margin:10px 6px}.channel-spam{color:var(--muted)}.ai-form{display:flex;flex-direction:column;gap:12px}.ai-form-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px}.ai-form textarea{resize:vertical}.ai-form-foot{display:flex;align-items:center;justify-content:space-between;gap:12px}.ai-panel h3{width:100%}.ai-panel h3 .spacer{flex:1}.dd-ghost-sm .dd-btn{font-size:12px;font-weight:550;padding:4px 8px;border-radius:var(--pill);color:var(--green-dark)}.dd-ghost-sm .dd-btn:hover{background:#fff9}.dd-ghost-sm .dd-menu{right:0;left:auto}.ai-prompt{display:flex;gap:6px;align-items:flex-start;margin-top:10px}.ai-prompt textarea{flex:1;background:var(--surface)}.ai-panel h3{flex-wrap:nowrap;white-space:nowrap}.case-head{padding:12px 20px}.case-head-row{flex-wrap:wrap;row-gap:8px}.case-head-row h1{font-size:17px}.avatar{width:34px;height:34px;font-size:13px}.bubble{max-width:none;position:relative;padding-right:44px}.bubble-toggle{position:absolute;top:10px;right:10px;display:inline-flex;border:none;background:transparent;color:var(--muted);cursor:pointer;padding:4px;border-radius:50%}.bubble-toggle:hover{background:#1c21280f;color:var(--text)}.bubble-collapsed .bubble-body{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;cursor:pointer}.order-link-form{display:flex;gap:6px;width:100%}.order-link-form input{flex:1;min-width:0;font-size:12.5px;padding:6px 10px}.bulk-bar{display:flex;align-items:center;gap:10px;background:var(--green-light);border:1px solid var(--green-mid);border-radius:var(--r-lg);padding:8px 14px;margin-bottom:12px}.cell-check{width:34px}.cell-check input{width:15px;height:15px;cursor:pointer}.row-selected{background:var(--green-light)!important}.pager{display:flex;align-items:center;gap:10px;margin-top:14px}.silence-alert{background:var(--amber-soft);border:1px solid #e8cf8a;color:var(--amber-text);border-radius:var(--r-lg);padding:12px 18px;margin-bottom:16px;font-weight:550}.order-head-row{display:flex;align-items:center;gap:6px}.order-card{display:flex;flex-direction:column;gap:8px;width:100%}.order-line{display:flex;gap:6px;flex-wrap:wrap}.order-items{display:flex;flex-direction:column;gap:6px}.order-item{display:flex;justify-content:space-between;align-items:baseline;gap:8px;font-size:12.5px}.order-item-title{min-width:0}.order-total{font-size:13px;border-top:1px solid var(--border);padding-top:8px}.order-tracking{display:flex;flex-direction:column;gap:2px}.table-wrap{overflow-x:auto;border-radius:var(--r-lg)}.table-min{min-width:0}.row-unread td,.row-unread .row-title{font-weight:650}.row-unread .muted{font-weight:500}.table-min tbody tr{background:var(--surface-2)}.table-min tbody tr.row-unread{background:var(--surface);box-shadow:inset 3px 0 0 var(--green)}.table-min tbody tr:hover{background:#fafbf8}.tpl-card-body{display:flex;flex-direction:column;gap:10px;align-items:flex-start}.tpl-list{width:100%;display:flex;flex-direction:column}.tpl-row{display:flex;align-items:center;gap:8px;padding:6px 0;border-bottom:1px solid var(--surface-2)}.tpl-row:last-child{border-bottom:none}.tpl-row .spacer{flex:1}.tpl-card-body form{width:100%}.sig-tabs{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.sig-preview{border:1px dashed var(--border-strong);border-radius:var(--r-md, 8px);padding:10px 12px;display:flex;flex-direction:column;gap:6px}.sig-preview img{max-width:100%}.custom-range{display:flex;align-items:center;gap:6px;margin-right:10px}.custom-range input[type=date]{padding:7px 10px;border:1.5px solid var(--border-strong);border-radius:999px;background:var(--surface);font:inherit;font-size:13px;color:inherit}.custom-range input[type=date]:focus{outline:none;border-color:var(--green)}.draft-flag{color:var(--green);margin-left:6px;vertical-align:-2px;display:inline-block}.cell-status .badge+.badge{margin-left:5px}.badge.sla-warn{background:#fdf3e0;color:#96690f}.badge.sla-over{background:#fdecea;color:#b3261e}.cases-main{min-width:0}.channels{max-width:100%}@media(max-width:900px){.composer-row{grid-template-columns:minmax(0,1fr)}}.cell-customer{max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media(max-width:1360px){.cell-subject{max-width:300px}.cell-customer{max-width:160px}}.table th,.table td{padding:10px 12px}.cell-subject{max-width:340px}.cell-customer{max-width:180px}@media(max-width:1700px){.col-id{display:none}}@media(max-width:1560px){.col-msgs{display:none}}@media(max-width:1500px){.col-category{display:none}}@media(max-width:1300px){.col-last{display:none}.cell-subject{max-width:280px}}.row-click{cursor:pointer}@media(max-width:700px){.topbar{position:static;flex-wrap:nowrap;gap:6px;padding:8px 12px}.topnav{flex-wrap:nowrap;gap:2px}.topnav a{padding:8px 9px}.nav-label,.topbar-name,.brand-label{display:none}.topbar-user{gap:4px}.topbar-user .btn{padding:8px 9px;border:none}.content{padding:14px 12px 48px}.page-head h1{font-size:21px}.filters input[type=search]{min-width:140px}}@media(max-width:640px){.table-min thead{display:none}.table-min,.table-min tbody{display:block}.table-min tr{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:3px 10px;padding:10px 12px;border-bottom:1px solid var(--surface-2);align-items:center}.table-min td{display:block;padding:0;border:none}.cell-check{grid-area:1 / 1 / 3 / 2}.cell-customer{grid-area:1 / 2;max-width:none}.cell-status{grid-area:1 / 3;justify-self:end}.cell-subject{grid-area:2 / 2 / 3 / 4;max-width:none;white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.cell-mp{grid-area:3 / 2 / 4 / 4;display:flex;flex-wrap:wrap;gap:4px;align-items:center;padding-right:34px}.cell-mp .brand-badge{margin-left:0}.cell-actions{grid-area:3 / 3;justify-self:end;align-self:center}.pager{flex-wrap:wrap}}@media(max-width:640px){.table-min .col-id,.table-min .col-msgs,.table-min .col-category,.table-min .col-last{display:none}}.table-dd{overflow:visible}.table-dd thead th:first-child{border-top-left-radius:var(--r-lg)}.table-dd thead th:last-child{border-top-right-radius:var(--r-lg)}.table-dd tbody tr:last-child td:first-child{border-bottom-left-radius:var(--r-lg)}.table-dd tbody tr:last-child td:last-child{border-bottom-right-radius:var(--r-lg)}.help-layout{display:grid;grid-template-columns:220px minmax(0,1fr);gap:24px;align-items:start}.help-toc{position:sticky;top:84px;display:flex;flex-direction:column;gap:2px}.help-toc a{padding:6px 12px;border-radius:var(--pill);color:var(--text-2);text-decoration:none;font-size:13px}.help-toc a:hover{background:#1c21280d;color:var(--text)}.help-toc a.active{background:var(--green-light);color:var(--green-dark);font-weight:600}.help-content{display:flex;flex-direction:column;gap:14px;min-width:0}.help-section{scroll-margin-top:84px}.help-section h2{margin:0 0 10px;font-size:17px}.help-section h3{margin:14px 0 6px;font-size:13.5px}.help-section p,.help-section li{font-size:13.5px;line-height:1.55}.help-section ul,.help-section ol{margin:6px 0 10px;padding-left:22px}.help-section li{margin:3px 0}.help-section code{background:var(--surface-2);border:1px solid var(--border);border-radius:6px;padding:1px 5px;font-size:12.5px}.help-table{margin:8px 0 10px}.help-table td,.help-table th{font-size:13px;vertical-align:top}@media(max-width:900px){.help-layout{grid-template-columns:1fr}.help-toc{position:static;flex-direction:row;flex-wrap:wrap}}.quote-wrap{margin-top:10px}.quote-toggle{background:#e8eaed;color:var(--text-2);border:none;border-radius:8px;padding:0 9px;line-height:14px;font-size:15px;font-weight:700;letter-spacing:1px;cursor:pointer}.quote-toggle:hover{background:#dcdfe3;color:var(--text)}.quote-body{margin-top:8px;padding-left:10px;border-left:3px solid var(--border-strong);color:var(--text-2);white-space:pre-wrap}.bulk-link{background:none;border:none;padding:0;font:inherit;font-size:13px;color:var(--green-dark);cursor:pointer;text-decoration:underline}.team-table{margin-bottom:8px}.team-table td,.team-table th{font-size:13px}.team-overdue{color:var(--red);font-weight:600}.conn-list{display:flex;flex-direction:column;gap:14px}.conn-block{border:1px solid var(--border);border-radius:var(--r-md);padding:12px 14px;display:flex;flex-direction:column;gap:10px}.conn-head{display:flex;align-items:center;gap:10px}.conn-fields{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:10px}.conn-fields label{font-size:12px;display:flex;flex-direction:column;gap:4px}.conn-label{display:block;line-height:1.4}.conn-label .bulk-link{display:inline;margin:0 0 0 4px;font-size:12px}.conn-fields label>:last-child{margin-top:auto}.conn-actions{display:flex;gap:8px;flex-wrap:wrap}.conn-block code{background:var(--surface-2);border:1px solid var(--border);border-radius:6px;padding:1px 5px;font-size:12px}.sync-toggle{display:flex;flex-direction:row;align-items:flex-start;gap:10px;font-size:13px;color:var(--text);font-weight:400}.sync-toggle input{margin-top:3px}.modal-card{background:var(--surface);border-radius:var(--r-lg);max-width:720px;width:calc(100vw - 40px);max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-md)}.modal-head{display:flex;align-items:center;justify-content:space-between;padding:14px 18px 0}.modal-head h3{display:flex;align-items:center;gap:7px;margin:0;font-size:15px}.modal-body{padding:12px 18px 18px;display:flex;flex-direction:column;gap:10px}.modal-body h4{margin:8px 0 0;font-size:13px}.modal-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px}.repl-item{display:flex;align-items:center;gap:8px}.repl-title{flex:1;font-size:13.5px}.repl-pick{flex:1}.repl-qty{width:64px}.repl-add{position:relative}.repl-add input{width:100%}.repl-found{border:1px solid var(--border);border-radius:var(--r-md);margin-top:4px;overflow:hidden}.repl-found button{display:flex;align-items:center;gap:6px;width:100%;text-align:left;background:var(--surface);border:none;padding:7px 10px;font:inherit;font-size:13px;cursor:pointer}.repl-found button:hover{background:var(--green-light)}.repl-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:8px}.repl-grid .repl-wide{grid-column:span 2}.repl-open{margin-bottom:12px}.repl-list{display:flex;flex-direction:column;gap:6px;margin-bottom:12px}.repl-row{display:flex;flex-direction:column;gap:2px;font-size:13px}.repl-track{display:inline-flex;align-items:center;gap:6px;flex-wrap:wrap}.repl-track-num{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px;letter-spacing:.02em;word-break:break-all}.forward-form{display:flex;gap:6px;margin-top:8px;flex-wrap:wrap;align-items:center}.forward-form input{flex:1;min-width:170px;font-size:13px;padding:6px 10px}.badge.sla-ok{background:var(--green-light);color:#356635}.badge.brand-badge{background:var(--purple-soft);color:var(--purple-text);margin-left:4px;text-transform:none}.case-nav{display:inline-flex;align-items:center;gap:2px;margin-left:auto}.case-nav .muted{margin-right:4px}.case-nav-btn{padding:4px 6px}.case-nav-btn:disabled{opacity:.35;cursor:default}